FAQs

November 20, 2015

How does pricing and payment work?

Each subscription option is priced per visit, with a minimum of one visit per week. You can request as many visits as you’d like per week. Subscriptions are automatically deducted from your credit card on a monthly basis via PayPal. All products and services purchased in addition to your subscription (groceries, dry cleaning, shoe repairs, postage etc.) are invoiced weekly and charged at market rates. These invoices are to be paid upon receipt. If your invoice isn’t paid there may be a restriction in your service until all payments are up-to-date. Cleaners and gardeners are to be paid direct by you.

Can I pause my subscription?

Currently there is no automatic system to pause your subscription. However, you are welcome to contact us and we will do our best to arrange a short term pause for you.

How many visits do you make to my house each week?

There is a minimum of 1 visit to your house per week. However, you can have us visit your house as many times as you like, simply increase the quantity when you submit your order to indicate how many visits you’d like per week. We will contact you regarding visiting days, depending on how many visits you require.

How long is each visit?

There is no set time for each visit, as each visit will likely vary. If we find we aren’t able to complete all your tasks in a suitable amount of time we will contact you to discuss.

Can I choose two different types of subscription?

Yes, you may want us to provide the Valet service on one day and the Porter service on another day. Simply subscribe to each of these options separately (we cannot currently combine them in one order) and we will contact you regarding visiting days, depending on how many visits you require. Or you may choose to contact us and create your own Custom Subscription.

Can I upgrade or downgrade my subscription?

Yes you will be able to do this. You may be able to do this via PayPal, or I suggest you contact us to arrange.

How do I know I can trust my Porter?

All our Porters are employees of Lifestyle Elements (le Porter). They are all policed checked and thoroughly trained. They are fully covered by our business insurance. All new clients will receive a free ‘Meet Your Porter’ visit for you to meet the person who will be looking after your home and tasks. Show us how you like things done and where you like things put. Feel comfortable knowing your Porter personally.

Will the same Porter come to my house each visit?

We will always endeavour to have the same Porter come to your house each visit. However, as this isn’t always possible (due to changes, illness etc.) all Porters are fully trained, and will be thoroughly briefed when going to a different home. Depending on the number of visits you request per week, Porters may need to alternate during the week due to scheduling requirements.

Can I phone my Porter?

We currently don’t provide clients with our Porter’s contact details. All contact is to be conducted via the le Porter office. You may choose to leave notes for your Porter to follow on the day. However, if you need to contact them urgently, please contact the office and we will communicate directly with your Porter.

What day will you be at my house?

The day we visit your house is dependent on the frequency of visits and your location. On your first ‘Meet Your Porter’ visit you will be advised of the day(s) of your visit(s) each week. The time of day we visit may vary, depending on the number of homes they are visiting and tasks your Porter is completing on that day.

How do you gain access to my house?

On your first ‘Meet Your Porter’ visit, you will be expected to provide your Porter with key access, either by giving them a key or making one available via a lockbox, as well as any alarm codes and other access information as needed.

What if I want different jobs completed to the ones you list in the subscription options?

Want more? Contact us to create a Custom Subscription just for you. Pick and choose exactly what you want from our menu of services (or suggest other options) and build your own package.

In the Valet subscription, how many beds will you make when you visit?

We will strip and make one double/king/queen bed per visit, or two single beds per visit. If you would like more beds changed each visit, there will be an additional charge added to each visit price. Contact us to create a Custom Subscription just for you.

In the Valet subscription, how many dishes will you wash?

We will always do our best to wash all your dishes however, anything much more than a sink full plus one or two pots may be potentially difficult to complete in our allocated time. This will depend on how quickly we complete the other items but we will always endeavour to complete everything.

In the Valet subscription, what is reasonable for the ‘general pick up of house’?

As always, we will do absolutely as much as we can. However, this will need to be reasonable. We will focus on the main living areas, and then do as much other tidying as we can within our allocated time. This will depend on how quickly we complete other items but we will always endeavour to complete everything.

In the Porter/Butler subscriptions, how long will you walk my dog for?

We will generally walk your dog for about 20 minutes. If your dog requires a regularly longer walk, please let us know and we will advise if there will need to be an alteration to the price or other selections as part of your subscription.

Where will you take my shoes or dry cleaning?

We will take these items to our nearest preferred provider. We have established relationships with reliable service providers whom we use on a regular basis. You may request they we take your items to a particular place, but we cannot guarantee this. We are always open to recommendations to quality service providers.

Which cleaning or gardening services do you use?

We have established relationships with reliable service providers whom we use on a regular basis. You may request your own preferred service provider, but we cannot guarantee this. We are always open to recommendations for quality service providers. Cleaners and gardeners (and any other third party providers) are to be paid direct by you.

What areas do you service?

Please visit this page to find a list of the areas we suburb. If your area is not listed, please get in touch to indicate your interest. If we have enough interest in a particular area, we may be able to accelerate the launch of le Porter in your suburb.